Elu@c -*- coding: utf-8; mode: texinfo; -*-
@node Issues
@chapter Issues

This chapter deals with defects, feature requests, and
miscellaneous development tasks.

@menu
* Introduction to issues::
* The Bug Squad::
* Issue classification::
* Adding issues to the tracker::
* Patch handling::
* Summary of project status::
@end menu


@node Introduction to issues
@section Introduction to issues

@warning{All the tasks in this chapter require no programming skills and
can be done by anyone with a web browser, an email client and the
ability to run LilyPond.}

The term @q{issues} refers not just to software bugs but also includes
feature requests, documentation additions and corrections as well as any
other general code @q{TODOs} that need to be kept track of.


@node The Bug Squad
@section The Bug Squad

@menu
* Bug Squad setup::
* Bug Squad checklists::
@end menu

To help keep track and organize all issues are a group of tireless
volunteers collectively known as the @emph{Bug Squad}.  Composed mainly
of non-programmers, the Bug Squad's responsibilities include:

@itemize

@item
Monitoring the LilyPond Bugs mailing list looking for any issues
reported by other users ensuring that they are accurate and contain
enough information for the developers to work with, preferably with
@rweb{Tiny examples} and if applicable, screenshots.

@item
Adding new issues to the @emph{issue tracker} or updating existing
issues with new information.

@item
Verifying issues in the @emph{issue tracker} that have been marked
as @q{fixed}; making sure either that the fix works or (in the case of
Documentation for example) has at least been commited to the code base.

@end itemize

The @ref{Meisters, Bug Meister} also helps check the current
@ref{Regression tests} and highlights any significant changes (or
problems) since the previous LilyPond release.

If you would like to be part of the Bug Squad, please contact the
@ref{Meisters, Bug Meister}.


@node Bug Squad setup
@subsection Bug Squad setup

We highly recommend that you configure your email client to use some
kind of sorting and filtering as this will significantly reduce and
simplify your workload.  Suggested email folder names are mentioned
below to work when sorted alphabetically.

@enumerate

@item
Read every section of the @ref{Issues} chapter in this guide.

@item
Subscribe your email account to @code{bug-lilypond}.  See
@uref{https://lists.gnu.org/mailman/listinfo/bug-lilypond}.

@item
Send your email address to the @ref{Meisters, Bug Meister}.

@item
Create your own Sourceforge login (required for the Allura issue
tracker):

@itemize

@item
Go to @uref{https://sourceforge.net/p/testlilyissues/issues/}

@item
Click on 'Join' in the top-right corner.

@item
Fill in your details as required and click the @emph{Register} button to
complete the registration.

@end itemize

@item
Send your Sourceforge @emph{username} (not your email address) to
@email{bug-lilypond@@gnu.org} asking to be given appropriate permissions
to either create, edit and comment on tracker issues.

@item
Configure your email client:

@itemize

@item
Any email sent with your address in the @code{To:} or @code{CC:} fields
should be configured to go into a @code{bug-answers} folder.

@item
Any email either @code{From:} or @code{CC:} to,

@example
testlilyissues-auto@@lists.sourceforge.net
@end example

@noindent
should be configured to go into a @code{bug-ignore} folder or,
alternately, configure your email client to delete these automatically.
You do @emph{not} need to read mails in the @code{bug-ignore} folder.
If you are curious (and have time) then read them, but they are not
necessary for Bug Squad work.

@item
Any email sent @code{To:} or @code{CC:} to,

@example
bug-lilypond
@end example

@noindent
should be configured to go into a @code{bug-current} folder.

@end itemize

@end enumerate


@node Bug Squad checklists
@subsection Bug Squad checklists

When you do Bug Squad work, start at the top of this page and work
your way down.  Stop when you've done 20 minutes.

Please use the email sorting described in @ref{Bug Squad setup}.
This means that (as Bug Squad members) you will only ever respond
to emails sent or CC'd to the @code{bug-lilypond} mailing list.


@subsubheading Emails to you personally

You are not expected to work on Bug Squad matters outside of your
20 minutes, but sometimes a confused user will send a bug report
(or an update to a report) to you personally.  If that happens,
please forward such emails to the @code{bug-lilypond} list so that
the currently-active Bug Squad member(s) can handle the message.


@subsubheading Daily schedule as of July 2015

@example
Monday: Federico Bruni
Tuesday: Graham Percival
Wednesday: Simon Albrecht
Thursday: Colin Campbell
Friday: Ralph Palmer
Saturday: Colin Campbell
Sunday: Graham Percival
@end example


@subsubheading Emails to @code{bug-answers}

Some of these emails will be comments on issues that you added to
the tracker.

@itemize
If they are asking for more information, give the additional
information.

@item
If the email says that the issue was classified in some other
manner, read the rationale given and take that into account for
the next issue you add.

@item
Otherwise, move them to your @code{bug-ignore} folder.

@end itemize

Some of these emails will be discussions about Bug Squad work;
read those.


@subsubheading Emails to @code{bug-current}

Dealing with these emails is your main task.  Your job is to get
rid of these emails in the first method which is applicable:

@enumerate
@item
If the email has already been handled by a Bug Squad member (i.e.
check to see who else has replied to it), delete it.

@item
If the email is a question about how to use LilyPond, reply with
this response:

@example
For questions about how to use LilyPond, please read our
documentation available from:
  @uref{http://lilypond.org/website/manuals.html}
or ask the lilypond-user mailing list.
@end example

@item
If the email mentions @qq{the latest git}, or any version number
that has not yet been officially released, forward it to
@code{lilypond-devel}.

@item
If a bug report is not in the form of a Tiny example, direct the
user to resubmit the report with this response:

@example
I'm sorry, but due to our limited resources for handling bugs, we
can only accept reports in the form of Tiny examples.  Please see
step 2 in our bug reporting guidelines:
  @uref{http://lilypond.org/website/bug-reports.html}
@end example

@item
If anything is unclear, ask the user for more information.

How does the graphical output differ from what the user expected?
What version of lilypond was used (if not given) and operating
system (if this is a suspected cause of the problem)?  In short,
if you cannot understand what the problem is, ask the user to
explain more.  It is the user's responsibility to explain the
problem, not your responsibility to understand it.

@item
If the behavior is expected, the user should be told to read the
documentation:

@example
I believe that this is the expected behaviour -- please read our
documentation about this topic.  If you think that it really is a
mistake, please explain in more detail.  If you think that the
docs are unclear, please suggest an improvement as described by
@qq{Simple tasks -- Documentation} on:
  @uref{http://lilypond.org/website/help-us.html}
@end example

@item
If the issue already exists in the tracker, send an email to that
effect:

@example
This issue has already been reported; you can follow the
discussion and be notified about fixes here:
@end example

@noindent
(copy+paste the google code issue URL)

@item
Accept the report as described in
@ref{Adding issues to the tracker}.

@end enumerate

All emails should be CC'd to the @code{bug-lilypond} list so that
other Bug Squad members know that you have processed the email.

@warning{There is no option for @qq{ignore the bug report} -- if
you cannot find a reason to reject the report, you must accept
it.}


@ignore
@c Try omitting this from Bug Squad duties

@subheading Updates / discussion about issues

We try to keep discussions about issues on the tracker, but
sometimes it spills over onto email.  If discussion has ended with
no patch / resolution and at least @strong{3 days} have passed,
then either:

@itemize

@item
Summarize the recent discussion on the tracker, and add a link to
the original discussion.

@item
Add the comment @qq{there was some technical discussion which I
could not understand}, and include a link to the original
discussion.

We do not expect Bug Squad members to be programmers, or even to
be moderately-skilled users.  Your job is to keep track of issue
reports; it is @emph{perfectly acceptable} to not understand
discussions between advanced users and/or developers.

@end itemize
@end ignore


@subheading Regular maintenance

After @strong{every release} (both stable and unstable):

@itemize

@item
Issues to verify: go to

@smallexample
@uref{https://sourceforge.net/p/testlilyissues/issues/search/?q=status%3AFixed}
@end smallexample

(You can also generate this list by selecting the @qq{Open (Fixed)}
button down the left-hand frame)

You should see a list of Issues that have been marked as 'Fixed' by a
developer.  If the developer has done their job properly, the
Issue should have the @qq{Labels} field filled in with @qq{Fixed_x_y_z},
where X is the major version, y the minor version and z the current
release.

@example
Fixed_2_19_39
@end example

This will help you work out which you can verify - do not verify any
Issues where the claimed fixed build is not yet released.  Work your
way through these as follows:

If the Issue refers to a bug, try to reproduce the bug with the latest
officially released version (not one you've built yourself from
source); if the bug is no longer there, mark the
issue @qq{Verified} (i.e. @qq{the fix has been verified to work}).

Quite a few of these will be issues tracking patches.  @strong{You
do not have to prove these patches work - simply that they have
been pushed into the code base.}  The developer should have put
information similar to @qq{Pushed as as
d8fce1e1ea2aca1a82e25e47805aef0f70f511b9} in the tracker.  The
long list of letters and numbers is called the @qq{committish}.
Providing you can find this at the git tracker:

@example
@uref{http://git.savannah.gnu.org/gitweb/?p=lilypond.git}
@end example

then you should mark the issue as verified.  A quick way of
finding these is to enter the committish at the following address:

@example
@uref{http://philholmes.net/lilypond/git/}
@end example

The Issue tracker also requires that any issues labelled as
@qq{Duplicate} are also verified.  Check that the linked issue is
a duplicate and verify the issue.

A few (approximately 10%) of the fixed issues relate to the
build system or fundamental architecture changes; there is no way
for you to verify these.  Leave those issues alone; somebody else
will handle them.

@item
The official regression test comparison is online at:

@c NOTE: leave this here.  In this case, it's worth duplicating
@c       the link.  -gp
@example
@uref{http://lilypond.org/test/}
@end example

If anything has changed suspiciously,
ask if it was deliberate.  If the text output from LilyPond (the
logfile) changes, the differences will be displayed with a +
before text added to the logfile and - before any text removed
from the logfile.  This may or may not be suspicious.

There is one test designed to produce output every time the
regtests are created. @code{test-output-distance.ly} creates
randomly spaced notes and will always have different output if the
regtest checker is working.

More information is available from in
@ref{Precompiled regression tests}.

@item
Check for any incorrectly-classified items in the tracker.  This
generally just means looking at the grid to see any items without
a Type.

@end itemize


@ignore
@c try omitting from daily tasks for now. -gp

@subheading Irregular maintenance

@warning{These tasks are a lot of work; gathering more volunteers
to help is definitely recommended.  However, the Bug Squad should
handle the organization and training of new volunteers.}

Once every year or two:

@itemize

@item
Checking all regtests: although we have a system for checking the
regtests between two versions, occasionally a bug will slip
through the cracks.  It is therefore good to manually examine all
the regtests (compare the images to the text description).  More
information is available from in @ref{Regression tests}.


@item
Checking all issues: we try to mark each Issue @q{fixed} when we
fix it, but occasionally one or two issues will slip through the
cracks.  It is therefore good to check all Issues.  If you see the
same (broken) output as the initial report, then simply post a
@qq{Problem still exists in 2.x.y} message to the issue.

@end itemize

@end ignore


@node Issue classification
@section Issue classification

The Bug Squad should classify issues according to the guidelines
given by developers.  Every issue should have a Status and Type;
the other fields are optional.

@subheading Status (mandatory)

Open issues:

@itemize

@item
New: the item was added by a non-member, despite numerous warnings
not to do this.  Should be reviewed by a member of the Bug Squad.

@item
Accepted: the Bug Squad added it, or reviewed the item.

@item
Started: a contributor is working on a fix.  Owner should change
to be this contributor.

@end itemize


Closed issues:

@itemize

@item
Invalid: issue should not have been added in the current state.

@item
Duplicate: issue already exists in the tracker.

@item
Fixed: a contributor claims to have fixed the bug.  The Bug
Squad should check the fix with the next official binary release
(not by compiling the source from git).  Owner should be set to
that contributor.

@item
Verified: Bug Squad has confirmed that the issue is closed.  This
means that nobody should ever need look at the report again -- if
there is any information in the issue that should be kept, open a
new issue for that info.

@end itemize


@subheading Owner (optional)

Newly-added issues should have @emph{no owner}.  When a
contributor indicates that he has Started or Fixed an item, he
should become the owner.


@subheading Type (mandatory)

The issue's Type should be the first relevant item in this list.

@itemize

@item
Type-Critical: normally a regression
against the current stable version or the previous stable version.
Alternatively, a regression against a fix developed for the
current version. This does not apply where the
@qq{regression} occurred because a feature was removed
deliberately - this is not a bug.

Currently, only Critical items will block a stable release.

@item
Type-Maintainability: hinders future development.

@item
Type-Crash: any input which produces a crash.

@item
Type-Ugly: overlapping or other ugly notation in graphical output.

@item
Type-Defect: a problem in the core program.  (the @code{lilypond}
binary, scm files, fonts, etc).

@item
Type-Documentation: inaccurate, missing, confusing, or desired
additional info.  Must be fixable by editing a texinfo, ly, or scm
file.

@item
Type-Build: problem or desired features in the build system.  This
includes the makefiles, stepmake, python scripts, and GUB.

@item
Type-Scripts: problem or desired feature in the non-build-system
scripts.  Mostly used for convert-ly, lilypond-book, etc.

@item
Type-Enhancement: a feature request for the core program.  The
distinction between enhancement and defect isn't extremely clear;
when in doubt, mark it as enhancement.

@item
Type-Patch: tracking a patch on Rietveld.  Bug squad should not
need to use this label.

@item
Type-Other: anything else.

@end itemize

@ignore
@subheading Priority (mandatory)

Currently, only Critical items will block a stable release.

@itemize

@item
Priority-Critical: LilyPond segfaults, a regression (see below)
against a previous stable version or a regression against a fix
developed for this version. This does not apply where the
@qq{regression} occurred because a feature was removed
deliberately - this is not a bug.

@item
Priority-High: An issue which produces output which does not
accurately reflect the input (e.g. where the user would expect
an accidental, but none is shown) or which produces aesthetically
poor output in a situation which could be expected to crop up
frequently in real-world music.  It should not be used where the
problem can be avoided with a simple workaround.  It can also
be used to flag where new code in a development version is not
functioning as it should.  This level is also used for issues
which produce no output and fail to give the user a clue about
what's wrong.

@item
Priority-Medium: Normal priority - use this as the default.

@item
Priority-Low: A minor problem which produces slightly undesirable
output, or which will only occur in contrived examples, or which
is very easily worked around.

@item
Priority-Postponed: no fix planned.  Generally used for things
which nobody wants to touch.

@end itemize

Note that these are initial classifications and can be subject
to change by others in the development team.  For example, a
regression against an old stable version which hasn't been
noticed for a long time and which is unlikely to get fixed could
be downgraded from Priority-Critical by one of the programmers.

@end ignore

@subheading Opsys (optional)

Issues that only affect specific operating systems.

@subheading Patch label (optional)

Normal Bug Squad members should not add or modify Patch issues
except to verify them; for all other Patch work, leave them to the
Patch Meister.

@itemize

@item
Patch-new: the patch has not been checked for @qq{obvious}
mistakes.  When in doubt, use this tag.

@item
Patch-review: the patch has no @qq{obvious} mistakes (as checked
by the Patch Meister), and is ready for review from main
developers.

Developers with git push ability can use this category, skipping
over @code{patch-new}.

@item
Patch-needs_work: a developer has some concerns about the patch.
This does not necessarily mean that the patch must be changed; in
some cases, the developer's concerns can be resolved simply by
discussion the situation or providing notation examples.

If the patch is updated, the category should be changed to
@code{patch-new} (for normal contributors) or @code{patch-review}
(for developers who are very confident about their patch).

@item
Patch-countdown: final call for any patch problems

@item
Patch-push: patch has passed the countdown and should be pushed.

@item
Patch-abandoned: the author has not responded to review comments
for a few months.

@end itemize

@subheading Other items (optional)

Other labels:

@itemize

@item
Regression: it used to work intentionally in the current
stable release or the previous stable release.  If the earlier
output was accidental (i.e. we didn't try to stop a collision,
but it just so happened that two grobs didn't collide), then
breaking it does not count as a regression.

To help decide whether the change is a regression, please adopt
the following process:

@enumerate

@item
Are you certain the change is OK?  If so, do nothing.

@item
Are you certain that the change is bad?  Add it to the tracker
as a regression.

@item
If you're not certain either way, add it to the tracker as a
regression but be aware that it may be recategorised or marked
invalid.

@end enumerate

In particular, anything that breaks a regression test is a
regression.

@item
Frog: the fix is believed to be suitable for a new contributor
(does not require a great deal of knowledge about LilyPond).  The
issue should also have an estimated time in a comment.

@item
Bounty: somebody is willing to pay for the fix.  Only add this tag
if somebody has offered an exact figure in US dollars or euros.

@item
Warning: graphical output is fine, but lilypond prints a
false/misleading warning message.  Alternately, a warning should
be printed (such as a bar line error), but was not.  Also applies
to warnings when compiling the source code or generating
documentation.

@item
Security: security risk.

@item
Performance: performance issue.

@end itemize

If you particularly want to add a label not in the list, go
ahead, but this is not recommended, except when an issue is marked
as fixed.  In this case it should be labeled Fixed_mm_MM_ss,
where mm is major version, MM minor version and ss current
release.


@node Adding issues to the tracker
@section Adding issues to the tracker

@warning{This should only be done by the Bug Squad or experienced
developers.  Normal users should not do this; instead, they should
follow the guidelines for @rweb{Bug reports}.}

In order to assign labels to issues, Bug Squad members should log
in to their google account before adding an item.

@enumerate

@item
Check if the issue falls into any previous category given on the
relevant checklists in @ref{Bug Squad checklists}.  If in doubt,
add a new issue for a report.  We would prefer to have some
incorrectly-added issues rather than lose information that should
have been added.

@item
Add the issue and classify it according to the guidelines in
@ref{Issue classification}.  In particular, the item should have
@code{Status} and @code{Type-} labels.

Include output with the first applicable method:

@itemize

@item
If the issue has a notation example which fits in one system,
generate a small @file{bug.preview.png} file with:

@example
lilypond -dpreview bug.ly
@end example

@item
If the issue has an example which requires more than one system
(i.e. a spacing bug), generate a @file{bug.png} file with:

@example
lilypond --png bug.ly
@end example

@item
If the issue requires one or two pages of output, then generate a
@file{bug.png} file with the normal:

@example
lilypond --png bug.ly
@end example

@item
Images created as @file{bug.png} may be trimmed to a minimum size
by using the @code{trimtagline.sh} script, which can be found at

@smallexample
@uref{https://raw.github.com/gperciva/lilypond-extra/master/bug-squad/trimtagline.sh}
@end smallexample

@example
trimtagline.sh bug.ly
@end example

@item
If the issue cannot be shown with less than three pages, then
generate a @file{bug.pdf} file with:

@example
lilypond --pdf bug.ly
@end example

Note that this is likely to be extremely rare; most bugs should
fit into the first two categories above.


@end itemize

@item
After adding the issue, please send a response email to the same
group(s) that the initial patch was sent to.  If the initial email
was sent to multiple mailing lists (such as both @code{user} and
@code{bugs}), then reply to all those mailing lists as well.  The
email should contain a link to the issue you just added.

@end enumerate


@node Patch handling
@section Patch handling

@warning{This is not a Bug Squad responsibility; we have a
separate person handling this task.}

For contributors/developers: follow the steps in
@ref{Patches}, and @ref{Pushing to staging}.

@ignore
For people doing maintenance tasks: git-cl is adding issues, James
is testing patches and managing the Patch countdown.  He also generally
runs the scripts that merging to Staging (although other developers are
available to do this task if required).
@end ignore


@node Summary of project status
@section Summary of project status

@subsubheading Project overview

Project activity

@smallexample
@uref{https://sourceforge.net/projects/testlilyissues/}
@end smallexample

@subsubheading Hindering development

These issues stop or slow development work:

@smallexample
@uref{https://sourceforge.net/p/testlilyissues/issues/search/?q=status:Accepted%20AND%20_type:Maintainability}
@end smallexample

@subsubheading Easy tasks

Issues tagged with @code{Frog} indicates a task suitable for a
relatively new contributor.  The time given is a quick (and probably
inaccurate) estimate of the time required for somebody who is familiar
with material in this manual, but does not know anything else about
LilyPond development.

@smallexample
@uref{https://sourceforge.net/p/testlilyissues/issues/search/?q=status:Accepted%20AND%20labels:Frog}
@end smallexample

@subsubheading Patches currently in the Patch Review cycle

Overview

@c The following URL is provided by one of the Developers giving a much
@c easier way to see all patches at all stages of the Review cycle in a
@c single place.

@example
http://philholmes.net/lilypond/allura/
@end example


@noindent
New patches

@smallexample
@uref{https://sourceforge.net/p/testlilyissues/issues/search/?q=status%3AStarted+AND+_patch%3Anew}
@end smallexample


@noindent
Patches under Review

@smallexample
@uref{https://sourceforge.net/p/testlilyissues/issues/search/?q=status%3AStarted+AND+_patch%3Areview}
@end smallexample


@noindent
Patches on final Countdown

@smallexample
@uref{https://sourceforge.net/p/testlilyissues/issues/search/?q=status%3AStarted+AND+_patch%3Acountdown}
@end smallexample


@noindent
Patches that can be pushed

@smallexample
@uref{https://sourceforge.net/p/testlilyissues/issues/search/?q=status%3AStarted+AND+_patch%3Apush}
@end smallexample
